The success of CRM implementation is not only about technical things. Even more important is how to approach the end user (division sales, marketing, support), and socialize the CRM from the beginning (before the implementation stage). So the rejection of the end user could be decreased. In order to successfully implement CRM, especially to be appreciated from the end user, company...
Some functionalities that ECM covers : Document management - check-in/checkout control, version control, security and library services for business documents Web Content Management - ability to remove the webmaster bottleneck, managing dynamic content and content authoring, general ease of use Records management - ability to comply...
Larry Oliver of FileHold Systems give some hints to find out whether ECM will suits our need or not. If these questions often appear in your mind, that mean you need enterprise content management system : "How can we get rid of all this paper and reduce our filing cabinets and offsite...
Customer Relationship Management (CRM) bukan hanya sebuah konsep atau sistem, melainkan strategi bisnis dengan tujuan untuk memahami, mengantisipasi dan mengelola kebutuhan dari organisasi dan pelanggan yang potensial. Secara ilmiah telah dibuktikan bahwa cost untuk mengakusisi customer/klien baru jauh lebih besar dibandingkan cost untuk mempertahankan customer/klien yang sudah ada. Di sinilah peran CRM sangat menentukan untuk membina hubungan bisnis dengan para customer/klien yang sudah ada...
SugarCRM Professional has been selected as "Best Open Source Solution" by the Software & Information Industry Association (SIIA) 2009 CODiE Awards. SugarCRM provides a web-based CRM system, which can be used by companies to manage the entire relationship with the customer/client. Various awards, achieved by SugarCRM in the year 2009 : ISM Top 15 SMB CRM...
Enterprise Content Management or commonly referred to as ECM is a system used to capture, organize or manage content and documents involved in the business process. ECM manage content and documents in its entire life cycle, from creation, delivery, revision, published, and then finally archived. ECM can be used at all levels of work (ranging from marketing, operation,...
