System Archives

26 Mar

SugarCRM - Powerful Customer Relationship Management System

Customer Relationship Management (CRM) bukan hanya sebuah konsep atau sistem, melainkan strategi bisnis dengan tujuan untuk memahami, mengantisipasi dan mengelola kebutuhan dari organisasi dan pelanggan yang potensial. Secara ilmiah telah dibuktikan bahwa cost untuk mengakusisi customer/klien baru jauh lebih besar dibandingkan cost untuk mempertahankan customer/klien yang sudah ada. Di sinilah peran CRM sangat menentukan untuk membina hubungan bisnis dengan para customer/klien yang sudah ada maupun membangun hubungan bisnis dengan customer/klien yang baru.

SugarCRM
, yang merupakan solusi CRM berbasis open source yang terbaik di kelasnya, telah mengakomodasi semua kebutuhan dalam membangun dan membina hubungan bisnis yang dimiliki perusahaan.

Why CRM?

Cost untuk akuisisi customer baru >> Cost mempertahankan customer yang ada
CRM membantu mengidentifikasi dan membuat perusahaan fokus pada customers yang profitable
Memberikan loyalitas pada customer melalui better customer service (berdasarkan riset, customer satisfaction meningkat 22% setelah pemakaian CRM)
Meningkatkan sales dengan mengidentifikasi kebutuhan baru
Dengan adanya data customer yang terdistribusi dan di-share produktivitas karyawan meningkat sebanyak 17%

Why SugarCRM?

SugarCRM memenangkan : Product of the year (CIS Magazine - 2008), dan Best Open Source CRM Solution Award (Infoworld - 2007 dan 2008)
Dipakai di 1,200+ perusahaan di 30 negara dengan 100,000+ end user
User Friendly and Flexible
Total Ownership Cost yang Rendah di kelasnya

By softbless

CRM, Uncategorized

Awards for SugarCRM in 2009

SugarCRM Professional has been selected as "Best Open Source Solution" by the Software & Information Industry Association (SIIA) 2009 CODiE Awards. SugarCRM provides a web-based CRM system, which can be used by companies to manage the entire relationship with the customer/client.

Various awards, achieved by SugarCRM in the year 2009 :

ISM Top 15 SMB CRM Award - SugarCRM 5.2 was selected as one of the Top 15 best CRM system in the category of small medium business
Customer Interaction Solutions CRM Excellence Award
Stevie Awards for Sales & Customer Service
Intelligent Enterprise 2009 Editor's Choice Awards

By softbless

CRM

Enterprise Content Managament in a Glimpse

Enterprise Content Management or commonly referred to as ECM is a system used to capture, organize or manage content and documents involved in the business process. ECM manage content and documents in its entire life cycle, from creation, delivery, revision, published, and then finally archived.

ECM can be used at all levels of work (ranging from marketing, operation, human resources, finance and strategic levels). Moreover, ECM also has some helpful applications of the users dealing on an information.

Some of the most common features owned by the ECM system is: content / document versioning, document workflow, full text search, access rights, collaboration.

Several ECM system that has been widely known: Alfresco (Open Source licensed), SharePoint, Documentum, Open Text.

By softbless

Alfresco, Document Management