27 Mar

Do We Actually Need to Implement ECM

Larry Oliver of FileHold Systems  give some hints to find out whether ECM
will suits our need or not. If these questions often appear in your mind, that mean you need enterprise content management system :

  • "How can we get rid of all this paper and reduce our filing cabinets and offsite storage costs?"
  • "Every version of this contract is different: which is the most recent version? Who was working on it last?"
  • "I can find anything on Google but I can't find the proposal I wrote last month - we need search!"
  • "I need a system that sends me a reminder and gives me access to contracts up for renewal."
  • "Why can't we have electronic workflow to share our work and avoid duplication of effort?"
  • "Everyone has access to my files. I want to restrict documents to only people I want to see them?"
  • "Why does it take forever to get 5 different approvals on a revised policy document?"
  • "How do we stay in compliance with rules regarding record retention?"
  • "Each branch office has their own files on all of the same topic - needless duplication!"

Sumber : http://www.bstormweb.com/fileholdprofile.html


26 Mar

SugarCRM - Powerful Customer Relationship Management System

Customer Relationship Management (CRM) bukan hanya sebuah konsep atau  sistem, melainkan strategi bisnis dengan tujuan untuk memahami,  mengantisipasi dan mengelola kebutuhan dari organisasi dan pelanggan  yang potensial. Secara ilmiah telah dibuktikan bahwa cost untuk  mengakusisi customer/klien baru jauh lebih besar dibandingkan cost untuk  mempertahankan customer/klien yang sudah ada. Di sinilah peran CRM  sangat menentukan untuk membina hubungan bisnis dengan para customer/klien yang sudah ada maupun membangun hubungan bisnis dengan customer/klien yang baru.

SugarCRM
, yang merupakan solusi CRM berbasis open source yang terbaik di kelasnya, telah mengakomodasi semua kebutuhan dalam membangun dan membina hubungan bisnis yang dimiliki perusahaan.

Why CRM?
  • Cost untuk akuisisi customer baru >> Cost mempertahankan customer yang ada
  • CRM membantu mengidentifikasi dan membuat perusahaan fokus pada customers yang profitable
  • Memberikan loyalitas pada customer melalui better customer service (berdasarkan riset, customer satisfaction meningkat 22%  setelah pemakaian CRM)
  • Meningkatkan sales  dengan mengidentifikasi kebutuhan baru
  • Dengan adanya data customer yang terdistribusi dan di-share produktivitas karyawan meningkat sebanyak 17%
Why SugarCRM?
  • SugarCRM memenangkan : Product of the year (CIS Magazine - 2008), dan Best Open Source CRM Solution Award (Infoworld - 2007 dan 2008)
  • Dipakai di 1,200+ perusahaan di 30 negara dengan 100,000+ end user
  • User Friendly and Flexible
  • Total Ownership Cost yang Rendah di kelasnya
 
 
 

 

26 Mar

Awards for SugarCRM in 2009

SugarCRM Professional has been selected as "Best Open Source Solution" by the Software & Information Industry Association (SIIA) 2009 CODiE Awards. SugarCRM provides a web-based CRM system, which can be used by companies to manage the entire relationship with the customer/client.  
Various awards, achieved by SugarCRM in the year 2009 :
  • ISM Top 15 SMB CRM Award - SugarCRM 5.2 was selected as one of the Top 15 best CRM system in the category of small medium business
  • Customer Interaction Solutions CRM Excellence Award 
  • Stevie Awards for Sales & Customer Service 
  • Intelligent Enterprise 2009 Editor's Choice Awards
 
26 Mar

Enterprise Content Managament in a Glimpse

Enterprise Content Management or commonly referred to as ECM is a system used to capture, organize or manage content and documents involved in the business process. ECM manage content and documents in its entire life cycle, from creation, delivery, revision, published, and then finally archived.

ECM can be used at all levels of work (ranging from marketing, operation, human resources, finance and strategic levels). Moreover, ECM also has some helpful applications of the users dealing on an information.

Some of the most common features owned by the ECM system is: content / document versioning, document workflow, full text search, access rights, collaboration.

Several ECM system that has been widely known: Alfresco (Open Source licensed), SharePoint, Documentum, Open Text.
12 Mar

Solutions

From planning and designing to system installation and configuration, we provide you with excellent, on time delivery service for open source solutions : Liferay, Alfresco, SugarCRM and Drupal . We provide a range of solutions including :

  • Consulting service, help you define the right open source solution for your business. Especially if you want to make use open source system for your company.
  • Installation and configuration for Liferay, Alfresco, SugarCRM and Drupal.
  • Customization to fit your needs
  • Modification of existing Liferay, Alfresco and SugarCRM in your company
  • Liferay, Alfresco and SugarCRM Integration with other systems
  • Ongoing support for open source system.

We provide service for these solutions :


If you have any further questions regarding the services we offer, we are happy to assist in any way we can.Click here to contact us.