There is a common misconception that CRM software is an
application that simply recording customer names, other personal data,
and phone numbers. This assumption is not correct. CRM software has
more benefits than just to store contacts and remember people's names
and numbers only.
Customer names, phone and fax numbers, email addresses and home addresses can also be stored in the CRM software. Additional information such as birth dates, anniversaries and important dates can be stored also in this software. Other valuable information such as customer habits such as : retun information, purchase, purchasing information, reporting, long-term plans are also included in the CRM software. Such information is crucial to improving business efficiency. Many small companies do not feel the need to have this software. However, small companies can have many customer and customer-customer habits can be identified by using CRM software, so companies can predict and anticipate customer orders and correspondence in the future.
Customers who regularly conduct business transactions with companies and often repeat business orders, they want to be treated as someone who is important to the company. This customer will appreciate when their birthdays remembered, when they were asked to follow the survey and give their opinions. CRM software is very helpful in giving an opportunity for business people to identify their customers with just clicks on a button. Because the conversations and phone calls can be recorded easily, sales person who spoke to the customer, in the future can look back more easily on what has been done in the past.
CRM software is basically designed to manage everything so that all customer information can be easily recorded. CRM software can also be used to store information on sales and other individuals because they are also important for business. A company can still be the leader and keep their happy customer using CRM software to keep monitoring customers, marketers and their sales person.
SugarCRM is CRM software that has full functionality for company to accommodate the needs of Customer Relationship Management (CRM). SugarCRM's functionalities include: account management, contact management, reporting (optional), case management, activities management, etc. SugarCRM's Ability, flexibility and reliability can also be seen from the various awards achieved, some of them: 2009 CODiE Awards, ISM Top 15 SMB CRM Award, Stevie Awards for Sales & Customer Service, Stevie Awards for Sales & Customer Service.
Reference: http://www.bagooes.com/crmsoftware/72-crmsoftware.html
Customer names, phone and fax numbers, email addresses and home addresses can also be stored in the CRM software. Additional information such as birth dates, anniversaries and important dates can be stored also in this software. Other valuable information such as customer habits such as : retun information, purchase, purchasing information, reporting, long-term plans are also included in the CRM software. Such information is crucial to improving business efficiency. Many small companies do not feel the need to have this software. However, small companies can have many customer and customer-customer habits can be identified by using CRM software, so companies can predict and anticipate customer orders and correspondence in the future.
Customers who regularly conduct business transactions with companies and often repeat business orders, they want to be treated as someone who is important to the company. This customer will appreciate when their birthdays remembered, when they were asked to follow the survey and give their opinions. CRM software is very helpful in giving an opportunity for business people to identify their customers with just clicks on a button. Because the conversations and phone calls can be recorded easily, sales person who spoke to the customer, in the future can look back more easily on what has been done in the past.
CRM software is basically designed to manage everything so that all customer information can be easily recorded. CRM software can also be used to store information on sales and other individuals because they are also important for business. A company can still be the leader and keep their happy customer using CRM software to keep monitoring customers, marketers and their sales person.
SugarCRM is CRM software that has full functionality for company to accommodate the needs of Customer Relationship Management (CRM). SugarCRM's functionalities include: account management, contact management, reporting (optional), case management, activities management, etc. SugarCRM's Ability, flexibility and reliability can also be seen from the various awards achieved, some of them: 2009 CODiE Awards, ISM Top 15 SMB CRM Award, Stevie Awards for Sales & Customer Service, Stevie Awards for Sales & Customer Service.
Reference: http://www.bagooes.com/crmsoftware/72-crmsoftware.html