SugarCRM has just announced the release of their latest version, Sugar 6. With the release of this version, SugarCRM tries to make the CRM system easier and more flexible for their users. In fact, many users do not understand how to operate this system. The main reason lies in the complexity and the least experience of the users themselves. This release will give priority to enhancing the user experience by offering a cleaner system, equipped with new larger buttons and symbols that allow users to more operate this system easier and obtain the required information. Basically, this release is more aimed for CRM to be more flexible and comfortable fit with the needs of users than if the user spends a lot of time to understand the complexity of UI and everything in it. They have achieved this by focusing on a menu option that is easier to use.
This new release also enables Sugar users can easily access the information through such social networking site Twitter, LindkedIn and other data sources through CRM. This makes SugarCRM more social than ever before.
According to Clint Oram, deputy assistant director of production and the founder of SugarCRM, the focus of Sugar 6 located on the experience of its users. Among the changes to the latest version, there is a simpler design where the menu has been moved to the top. Menus located at the top of the page including a frequently used, and specific to SugarCRM Professional and Enterprise versions are supported by AJAX, that provides the user with a drop-down menu interface.
All this reduces the number of clicks or keystrokes on Sugar 6. For example, in the previous version of Sugar 5.5, which was launched last year, doing a search is a complicated process. Now, Oram said, rather
than bringing users to a separate screen as a whole, the system contained in the Global Search Sugar 6 offers an overlay with the search results. With this system, users can remain on screen that they’re doing, and still can do a search to see other information without having to get out of the navigation system.
The performance of search systems have also been optimized by Sugar 6 so that search results can be displayed more quickly.