26 Mar

Awards for SugarCRM in 2009

SugarCRM Professional has been selected as "Best Open Source Solution" by the Software & Information Industry Association (SIIA) 2009 CODiE Awards. SugarCRM provides a web-based CRM system, which can be used by companies to manage the entire relationship with the customer/client.  
Various awards, achieved by SugarCRM in the year 2009 :
  • ISM Top 15 SMB CRM Award - SugarCRM 5.2 was selected as one of the Top 15 best CRM system in the category of small medium business
  • Customer Interaction Solutions CRM Excellence Award 
  • Stevie Awards for Sales & Customer Service 
  • Intelligent Enterprise 2009 Editor's Choice Awards
 
26 Mar

Enterprise Content Managament in a Glimpse

Enterprise Content Management or commonly referred to as ECM is a system used to capture, organize or manage content and documents involved in the business process. ECM manage content and documents in its entire life cycle, from creation, delivery, revision, published, and then finally archived.

ECM can be used at all levels of work (ranging from marketing, operation, human resources, finance and strategic levels). Moreover, ECM also has some helpful applications of the users dealing on an information.

Some of the most common features owned by the ECM system is: content / document versioning, document workflow, full text search, access rights, collaboration.

Several ECM system that has been widely known: Alfresco (Open Source licensed), SharePoint, Documentum, Open Text.