Change Management for Enterprise Content Management Implementation – Softbless

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Enterprise Content Management
(ECM)

System Implementation is different with software implementation. For software, we can simply provide training to End Users.

For the system, in addition to training, there is a need to have Change Management
done to achieve the successful implementation of the system, namely:

  • Socialization to the End User
  • Encourage early involvement from End User
  • Build a user-oriented ECM
  • Reward

    Socialization to End Users.

    Socialization
    needs to be done so that users have the correct expectations of system.
    And User
    can imagine how the activities to be conducted in later date.
    Basically, human beings tend to be reluctant to change in everything,
    including the day-to-day office activities.

    Socialization could reduce rejection from End Users. Socialization can
    be done through :

    Forum that is attended by the management, to provide a signal that
    implementation of this system is supported by the management.

    Top-Down Approach is tend to be more successful in system implementation. In
    this forum do not discuss technically about the ECM system, but rather
    to emphasize the benefits of this ECM
    Besides forum, then it could be done through a notification via company
    magazine or company newsletter

    Encourage early involvement from End User
    From the kick off the project, the End User must always be involved.

    They can be questioned useful inputs for them. In this way, End User
    have a sense of belonging to this system. Their inputs may not possible
    to be all fulfilled, but at least by involving them, they will more
    have an interest in this system.

    A User-Oriented ECM

    The majority of ECM can be customized according to need. However, the most important is how
    to make a more user friendly ECM system. Starting from little things
    like
    What information must be displayed on the frontpage, when the user
    first login
    Folder structure for the division in the ECM must be
    adapted to the structure an existing folder on the computer each End
    User.

    Reward

    To further motivate the End User, we could also use rewards, such as :
    the first division that use full ECM
    for office activities, will get a reward eg shopping vouchers with a
    specific value for each staff.

 
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